General Terms and Conditions of Sale

Last updated: April 16, 2026

1. Publisher and Purpose

These General Terms and Conditions of Sale (hereinafter “GTC”) govern the sale of subscriptions to the school management software Zaame, published by:

BAYE Conception
Address: 47 Bd Mohammed Ben Abdellah, Résidence Belle Vue, 6th floor, No. 1 – Casablanca, Morocco
Phone: +212 653 58 74 27
Email: [email protected]

Zaame is an online application designed for educational institutions to manage their administrative, educational and financial activities.

2. Acceptance of the GTC

Any subscription purchase or use of the application implies the Customer’s unreserved acceptance of these GTC.

3. Subscription Plans

• Subscriptions are billed per academic year.
• The subscription ends automatically on its scheduled expiry date and does not renew automatically.
• No refund is possible after a subscription has been purchased, whatever the reason given.
• A free-for-life plan is available to test the application. This plan offers limited access in terms of features and/or number of users. These limitations may be changed by the Publisher at any time without prior notice.

4. Ordering and Payment

4.1 Zaame Platform Subscriptions

Subscription orders are placed online via the official website or directly with the sales team. Payment is required when ordering. Accepted payment methods are:

• Bank card (Visa, Mastercard) via PayPal;
• PayPal (PayPal account or bank card);
• Mobile Money via PawaPay (MTN Mobile Money, Orange Money, Airtel Money, M-Pesa, Vodacom M-Pesa, Free Money, Moov Money, Zamtel), depending on geographic coverage.

An invoice is issued once payment is confirmed. The payment provider is suggested automatically based on the institution’s location.

4.2 Online School Payments (Tuition Fees)

Zaame provides educational institutions with an online school payment collection feature (tuition fees, registration fees, other charges), enabling parents and guardians to pay directly through the application.

a) Zaame’s role as a technical intermediary
Zaame acts as a technical intermediary between the educational institution and the payment providers. Zaame does not collect, hold or transfer funds. Payments are processed directly by the payment provider chosen and configured by the institution, and funds are paid directly into the institution’s account.

b) Available payment providers
Depending on the institution’s country, the following providers are offered:

c) Configuration by the institution
The institution is solely responsible for:

• creating and verifying its account with the payment provider;
• entering valid API keys and credentials and keeping them valid;
• complying with the chosen provider’s terms and conditions;
• the tax and regulatory compliance of payments received in its country.

d) Transaction fees
Transaction fees are charged directly by the payment provider to the institution. Zaame does not take any additional commission on school payments collected.

4.3 Liability Regarding Online Payments

a) Zaame does not guarantee the availability, speed or success of transactions made through third-party payment providers. If a provider fails, Zaame shall not be held liable for any delays, errors or financial losses.

b) Any dispute about a school payment (amount, refund, chargeback) must be settled directly between the institution, the parent or guardian and, where applicable, the payment provider concerned.

c) Zaame reserves the right to suspend an institution’s online payment feature in the event of fraudulent, abusive or non-compliant use under these GTC.

d) The institution undertakes to inform parents and guardians of the available payment methods and of any applicable transaction fees.

5. Customer Obligations

The Customer agrees to:

• provide accurate information when subscribing;
• use the application in compliance with applicable laws and regulations;
• not share login credentials with unauthorized third parties.

6. Access and Availability

The Publisher undertakes to provide access to the service 24/7, except during scheduled maintenance or in cases of force majeure. In the event of an unforeseen interruption, the Publisher will make every reasonable effort to restore the service promptly.

7. Liability

The Publisher shall not be held liable for any direct or indirect damage resulting from the use of, or inability to use, the application, except in the case of proven fault on its part.

8. Intellectual Property

The application, its source code, design and content are protected by copyright. Any unauthorized reproduction, modification or distribution is prohibited.

9. Personal Data Protection (GDPR)

In accordance with the General Data Protection Regulation (GDPR), collected data is processed solely to provide the service.

The Customer has the right to access, rectify, delete and port their data, which they may exercise by writing to: [email protected].

Data is kept for as long as needed to perform the contract and in accordance with legal obligations.

For online payments, banking and payment data (card numbers, Mobile Money identifiers) are never stored on Zaame’s servers. This data is processed exclusively by certified payment providers (Stripe, CinetPay, PawaPay, Paystack, Fawry, PayMob, Flutterwave, Pesapal, PayFast), in accordance with applicable PCI-DSS standards.

Zaame only keeps the transaction metadata (session ID, amount, status, date) needed for tracking and accounting. To learn more, see the Privacy Policy.

10. Termination

The Customer may end their subscription at any time, but no refund will be made for the remaining period.

The Publisher reserves the right to terminate a subscription if the Customer does not comply with these GTC.

11. Governing Law and Jurisdiction

These GTC are governed by Moroccan law. Any dispute shall be brought before the competent courts of Casablanca.